UNDERSTANDING YOUR HEATING SYSTEM | WHY BOOK A SERVICE | WHAT MAINTENANCE CAN I DO MYSELF? WHAT'S INVOLVED IN A SERVICE | MAKE A BOOKING
UNDERSTANDING YOUR HEATING SYSTEM
Just like your car, your heating system requires regular maintenance to run. We recommend booking a pre-winter annual service by one of our heating technicians, particurly if the system has had limited use over the summer months.
Post-installation, Optum provides you with a customised manual explaining your system set up, followed by a heating walk-through to demonstrate the operation in person. Your system and maintenance history will be recorded in Optum's maintenance database, so you'll receive a reminder notice when the service is due.
WHY BOOK A REGULAR SERVICE?
Efficiency | The system needs to have specific maintenance work done and settings checked on a regular basis to ensure it is working at optimum efficiency and you aren't spending more on fuel then you should be.
Fault Fixing | Regular maintenance can discover or prevent faults before they occur. Although we aim to book heating faults as a priority, sometimes a heating technician is not immediately available. Fixing faults early on lessens the chance of unexpectedly being left without heating in the middle of winter!
Support | The technician will be able to demonstrate in person answers to any questions you may have on your system set up or operation.
Warranty | Manufacturers often require the system to have documented servicing by a registered technician in order to uphold product warranty.
WHAT MAINTENANCE CAN I DO MYSELF?
Certain maintenance can be taken care of by the property owner, using the manual and guidance from our technician. Note a regular service by a qualified technician is still required.
Re-fuelling | The owner organises re-fuelling of diesel or gas if required. We can point you in the right direction of a supplier.
Topping Up | The natural process of evaporation means the system will need topping up with water on occasion, This is a simple task that can easily be done by the owner.
Monitor Performance | Let us know as soon as possible if something isn't working as it should, so we can prioritise the work before winter. Confirm your annual service as soon as possible after you receive your reminder.
WHAT'S INVOLVED IN A SERVICE?
The table below provides a guideline of service requirements. The maintenance tasks are not an itemised or exhaustive list, but are based on the specific system requirements. The cost below is a guideline only, not a fixed price. Services are charged at Optum's current hourly rate, plus materials.
"The back up and maintenance provided by Optum since the house build has been excellent."
- NIGEL MCKINLAY, GATE 22 VINEYARD
MAKE A BOOKING
Send us a message with your preferred date and we'll get back to you to confirm.