ABOUTUS

Optum Plumbing & Energy Solutions has been locally owned and operated by our founding director, Kevin Henderson for 20 years. We have two branches, based in Wanaka and Queenstown with a team of friendly and talented plumbers. Our wealth of knowledge comes through international training and experience, including central heating specialists, solar installers and gasfitters.

OUR MISSION

We want to create a safe, healthy and comfortable living space for your home. We care about the environment, but we also care about our customers - come to us a client and stay as part of the family. 

OUR CORE VALUES
  1. Trusted

  2. Efficient

  3. Dependable

  4. Innovative

WHY CHOOSE OPTUM?
  1. We will only provide a plumbing or heating system design that we know will meet your brief and expectations, or hopefully exceed them.

  2. If we think a system won't comply or meet your expectations, we'll tell you at the beginning. We won’t sell you a system just for profit. We want our customers to be happy and recommend our products and services.

  3. We know what works for our area. We source quality products from leading manufacturers, who give us unrivalled backup when needed - so if there are any issues, it gets fixed.  You can have confidence that if there are any problems, you will be supported.

  4. Our design and systems may cost more upfront, but they will achieve your brief. As the saying goes 'if you thought hiring a professional was expensive, wait until you use an amateur'!

  5. We offer the Optum '8 Point Guarantee'.

THE OPTUM '8 POINT GUARANTEE'
  1. Three Year Guarantee On Workmanship
    We're so confident in the skills of our plumbers, we offer a 3 year guarantee on the quality of our workmanship, in conjunction with the 12 month Master Plumbers workmanship guarantee.

  2. Quality Materials
    We source the best quality materials and resources that are suited to your project.

  3. Communication
    Ongoing communication is a big part of our our commitment to you. You'll be kept involved and informed at all stages of your project.

  4. Costing Changes
    If you alter the design during construction, we will keep you up to date with any savings or additional costs incurred, so there will be no nasty surprises when your bill arrives.

  5. Accessible And Helpful
    We are committed to ensuring you're happy with your plumbing project at every stage - we will be available to answer any queries and assist you in decision making.

  6. Quality Staff Members
    We employ top notch staff, so you can be comfortable having them in your home. All tradesman are background checked.

  7. Clean And Tidy
    No-one likes to be left with a mess. We guarantee we will leave your home or site clean and tidy when we have finished your job.

  8. Post Install
    Service and maintenance plans will ensure your investment is well taken care of.

HEALTH & SAFETY​

We are committed to maintaining a safe and healthy working environment for our employees, other contractors whose activities are influenced or directed by Optum and other persons whose presence may be affected by our activities. 

We approach health and safety from a practical point of view; our plumbers complete a Foundation Passport in Building Construction with Site Safe NZ, harness training for working at heights and excavator operating training (if required). We work together with Site Safe NZ to ensure our health and safety documentation is up to the latest NZ health & safety regulations and we can provide this information to main contractors as required. 

COMMUNITY INVOLVEMENT

Optum is locally owned and operated and we like to be part of our community. We provide sponsorship and donate regularly to the following organisations and events:

  • Lions

  • Rotary

  • Local Junior Rugby

  • Challenge Wanaka - 5 year sponsorship

  • LANDSAR

  • Wanaka A&P Show - have a stall annually

  • Autism NZ

  • Hawea Playgroup

TRUSTED

"They consistently produce work to a high standard, meet time frames and are well respected by contemporaries and peers."

- LEVEL CONSTRUCTION & PROJECT MANAGEMENT